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Monthly Support contracts

Lowery Research Institute LLC, Plano, TX, can provide monthly computer and network maintenance support contracts for your small to medium-sized business. Our maintenance contracts are custom designed for your particular needs. We design our contracts to provide you with the highest level of computer support at the lowest level of cost.


Lowery Research Institute, LLC. provides technical/computer support and computer repair service to the greater Dallas/Fort Worth Metroplex. We also offer remote computer services nationally and internationally.
Clients under technical/computer support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients' systems simultaneously and our on-site technicians are booked for extended periods of time.
If your organization doesn't frequently require on-site technical/computer support or computer repair, a telephone computer support plan might be a more cost-effective solution for you.

Monthly rates provide service availability only. Actual consultation time is billed at the first of each month. Any user in your organization is able to request support. We do not bill for simple questions having simple answers.

Professional Services

  • Computer Forensics/Ediscovery
  • 24x7 Help Desk
  • Managed Services
  • Server Monitoring (and all attached computers)
  • Firewall Monitoring
  • IT Consulting
  • Custom Network Design and Installation
  • Custom Business Computers and Computer Repair
  • System Integration and Upgrades
  • Onsite Support (within the Dallas Metroplex)
  • Remote Technical Support
  • Custom Application Design
 

Hardware Services


  • Personal Computer (PC) Specialists
  • Emergency Server Response
  • Product Sales
  • Desktop and Server
  • Printer Repair
  • Computer Support

 

 

 

Infrastructure


  • Wireless Networking
  • Data Cabling Design and Installation
  • Internet Connectivity

 

 

 

Maintenance Programs


  • Customized Maintenance Agreements
  • Time & Materials
  • Hardware Contracts
  • Data Recovery
 

 

 

 

Forensic Services


 

What are Computer Forensics?

Computer forensics is the use of analytical techniques to identify, preserve, collect, and examine evidence/information which is stored or recorded.
What are common situations in which computer forensics are used?
  • Unauthorized disclosure of corporate data (by accident or design)
  • Employee internet abuse
  • Damage assessment and analysis
  • Industrial espionage
  • Criminal fraud and deception cases
  • Divorce
  • More general criminal cases (many criminals simply do store information of various types on computers)
How is a computer forensic investigation approached?
  • secure the subject system (from tampering or unauthorized changes during the investigation)
  • take a copy of hard drive/disk (if applicable and appropriate)
  • identify and recover all files (including deleted files)
  • access/view/copy hidden, protected and temp files
  • study "special" areas on the drive (for example, slack space from deleted files)
  • investigate the settings and data from applications used on the system
  • consider the system as a whole from various persepctives, including its structure and overall contents
  • create detailed report containing an assessment of the data and information collected