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The Role of an Agile Team Coach

1        Coaching at the team level

1.1       Coach as Scrum Master

·       Ensure that the team is fully functional and productive

·       Enable close cooperation across all roles and functions

·       Remove barriers/impediments

·       Shield the team from external interferences

·       Ensures that the process is followed, including issuing invitations to Daily Scrum, Sprint Review and Sprint Planning meetings

·       Leads the Daily Scrum Meeting

·       Monitors what tasks have been completed, what tasks have started, any new tasks that have been discovered, and any estimates that may have changed

·       Updates the Burndown Chart which shows the cumulative work remaining day by day

·       Updates the velocity chart which shows probability of completing work committed

·       Updates/input data into the Excel project tool to reflect data points from prior week

·       Exposes dependencies and blocks as impediments to the feature team.

·       Ensures dependencies and blocks are prioritized by the Product Owner and tracked. Facilitates the creation of a remediation plan for impediments in priority order, and tracks progress to plan on remediation of impediments

·       Notices personal problems or conflicts within the Scrum that need resolution to ensure the team is fully functional and productive


1.2       Coach as Coach-Mentor

1.2.1       Coaching People one-on-one

·       Coaches and/or responds to questions during the day as required

·       Coaches and/or collects questions for later sharing with the team as a whole

1.2.2       Coaching Product Owners

·       Review of Sprint Backlog for the following week &  sprint planning preparation

·       Coaches Product Owners on good user story format

·       Coaches Product Owners on good acceptance criteria format

·       Assists Scrum Master to help Product Owner perform feature thinning and prioritization as needed

1.2.3       Coaching Scrum Masters

·       Attend teleconferences to answer questions, monitor behavior

1.2.4       Coaching Agile Coaches

·       Attends Agilex Daily Standup to provide progress on Team/Enterprise Agile Adoption

·       Coaches and/or responds to questions/issues from other coaches

·       Problem solves/shares experiences with other coaches to address specific adoption issues

1.2.5       Coaching Feature Teams

·       Conducts Kick-Off Agile Adoption Risk Assessments

·       Conducts IT Management and Customer Satisfaction Surveys

·       Conducts/Tracks Agile Team Maturity Score Card

1.2.6       Coaching Agile Managers

·       Coaches Agile Managers on best practices for team member utilization optimization

·       Coaches Agile Managers on reporting project progress up and outside the feature team

·       Coaches Agile Managers on best practices for utilization of service bureau resources (external to feature team)

·       Coaches Agile Managers on team dynamics and individual technical skill set maturation of team members

1.3       Coach as Facilitator

·       Facilitate the stand-up

·       Facilitate sprint Planning

·       Facilitate the sprint review

·       Facilitate the retrospective

·       Facilitate during Team Conversations

·       Facilitates Agile Maturity Score Card completion at kick-off, the close of Sprint 0, 3, 6, 8, and at Release Retrospections.

1.4       Coach as Teacher

·       Teach during the Team start-up

·       Teach new Team members

·       Use Teachable moments (minor individual/team failures) to prevent project failures

·       Teach agile roles all the Time

·       Research and assemble Coaching/Training Materials specific to site / project initiatives (e.g. TDD, Pair’d Programming)

·       Reviews and provides input to Agile Trainers’ training materials

·       Acts as in a support role to Agile Trainers’ formal training classes

1.5       Coach as Problem Solver

·       Problem solves/shares experiences with team to address specific adoption issues

·       Ensures that the team takes ownership of impediments and problems

·       Coaches Scrum Master to take ownership of tracking and having impediments closed.

1.6       Coach as Conflict Navigator

·       When conflicts arise among team members, the Agile Coach first facilitates navigating and resolution to the problem

·       Agile Coach acts as liaison to the Agile Manager for conflict escalation

1.7       Coach as Collaboration Conductor

·       Moves the team through the stages of collaboration maturity, from a group of individuals working in Cooperation to a high performance team of Collaborators

·       Builds individual Collaborators through observation of individual behavior in various situations, and then through one-on-one coaching and escalation if required.

·       Calls out areas where the team is not collaborating as a high performance team until the team is able to self-manage/self-audit their own behavior